Frequently asked questions
How often should I schedule pool cleaning services with SwimServe?
For optimal results, we recommend our weekly flat rate pool cleaning service.
Why is flat-rate pricing better?
Flat-rate pricing eliminates surprises and ensures transparency. You know exactly what you'll pay upfront, regardless of how long the job takes or unexpected complications. It's simple, fair, and stress-free.
What are your billing terms?
You pay your first month at the time of signing up. Your first month is pro-rated based on the week you start service in the month. We will on the 1st of the month for that months service. For example, you will pay January 1st for January's service.
Do pools need cleaning in the winter?
Yes! Even in the winter, your pool needs regular care to prevent algae buildup, maintain water quality, and ensure the equipment stays in good condition. Regular maintenance during the off-season makes reopening in the spring hassle-free.
Do you clean decorative water features like fountains?
Absolutely! We service decorative water features, including fountains, to keep them looking beautiful and functioning perfectly.
Can you restore a neglected pool that hasn’t been maintained for a long time?
Yes, we specialize in restoring pools that have been sitting unused or poorly maintained. We love a challenge and can advise or partner with specialists if needed to bring your pool back to life.
Do you service indoor pools?
Yes, we service indoor pools with the same level of care and professionalism as outdoor pools.
How do you handle privacy? Will someone just show up in my backyard?
No surprises here! We respect your privacy. You’ll receive an automated text notification prior to our arrival and another when the job is complete. Your safety and comfort are a top priority for us.
Do you service Airbnb properties?
Yes, we provide pool services for Airbnb properties. We can alert both the property owner and the renter (if a number is provided) before and after our visit. This ensures clear communication and enhances the guest experience.
How do you handle green pools?
We specialize in turning green, algae-filled pools back into sparkling blue oases. Our process includes a thorough cleaning, water treatment, and equipment inspection to ensure long-term clarity and health.
Do you offer one-time cleaning services?
Yes, we provide one-time cleaning services for special occasions, pre-season openings, or post-season closings. Whatever your needs, we’ve got you covered.
Do you work with third-party vendors for additional services?
Yes, we partner with trusted vendors for services like power washing or advanced pool repairs, ensuring you get top-quality results every time.
Do you offer emergency pool services?
Yes, we offer emergency services for urgent pool issues like equipment failure, severe water imbalance, or storm damage. Contact us, and we’ll prioritize getting your pool back in top shape.
Transform Your Pool Today
Experience pristine waters with our expert pool cleaning services. Tailored to meet your needs, we ensure your pool is ready for endless enjoyment.